Terms of Service

In these Terms of Service (“Terms”), unless the context otherwise requires, the following definitions apply:

• “RegNexus Mail”, “we”, “us”, or “our” means RegNexus Mail, a trading name of RegNexus Ltd, a company registered in England and Wales.
• “Customer”, “you”, or “your” means the business entity, partnership, limited liability partnership, sole trader, or other professional organisation that subscribes to the Service.
• “Service” means the RegNexus Mail managed email hosting platform, including all associated features, tools, integrations, APIs, documentation, and support services made available through mail.reg-nexus.com.
• “Authorised User” means any individual granted access to the Service by the Customer, including mailbox users, client administrators, and any other personnel authorised to use the platform under the Customer's account.
• “Customer Data” means all data, email content, attachments, documents, configurations, and information uploaded to, processed by, or stored within the Service by or on behalf of the Customer or its Authorised Users.
• “Staff Mailbox Plan” means a per-user subscription tier (Essential or Professional) that provides email hosting, mailbox storage, and communication compliance capabilities to individual Authorised Users.
• “Firm Infrastructure Plan” means a per-organisation subscription tier (Foundation or Governance) that provides managed website hosting, domain management, and firm-level digital infrastructure capabilities.
• “Managed Website” means a website built, hosted, and maintained by RegNexus Mail as part of a Firm Infrastructure Plan, including initial build or migration, ongoing hosting, SSL provisioning, and minor content updates within reasonable use limits.
• “Subscription Plan” means the service tier or tiers selected by the Customer, comprising one or more Staff Mailbox Plans and, optionally, a Firm Infrastructure Plan, as described on our pricing page and in the applicable order form.
• “Subscription Period” means the initial term and any renewal periods during which the Customer is entitled to use the Service under a valid subscription.
• “Add-On” means any optional feature, module, or capacity supplement purchased by the Customer in addition to the base Subscription Plan.

References to statutes or statutory provisions include any subordinate legislation made under them and any modifications, re-enactments, or replacements of those provisions from time to time.

2.1. RegNexus Mail is a managed email hosting platform purpose-built for regulated and professional firms operating in the United Kingdom. The Service provides enterprise-grade email infrastructure combined with compliance, security, and professional services capabilities.

2.2. Core capabilities of the Service include, but are not limited to:

• Email Hosting and Mailbox Provisioning — creation, management, suspension, and deletion of mailboxes under the Customer's custom domains, including quota management, alias configuration, and forwarding rules.
• Domain Management and DNS Health Monitoring — custom domain onboarding, daily automated DNS health checks for MX, SPF, DKIM, and DMARC records, trend analysis, and guided remediation.
• Professional Webmail — a browser-based email client with full compose, reply, forward, search, folder management, and attachment handling capabilities.
• Email Authentication and Deliverability — SPF hard fail policy, dual DKIM signing (ed25519 and RSA-2048), DMARC reject policy, reverse DNS verification, and deliverability monitoring.
• Compliance Archiving and Legal Hold — immutable email retention with configurable retention policies, SHA-256 integrity hashing, and scoped legal hold enforcement (available on eligible plans).
• Trust Ledger and Evidence Bundles — tamper-evident audit trail with cryptographic integrity verification, unique verification identifiers, public verification pages, and exportable compliance evidence packs (available on eligible plans).
• Security Features — confidentiality scanning, quarantine and spam protection, communication risk scoring, and operational risk monitoring.
• Professional Services Tools — client matter management, client instructions verification, document vault with versioning and access logging, and secure client portal with token-gated access (available on eligible plans).
• Migration Tooling — guided migration from Gmail, Outlook 365, Yahoo, cPanel, or generic IMAP providers with per-mailbox progress tracking.
• Audit Logs — immutable, organisation-scoped activity logs capturing every significant action with actor, entity, timestamp, and metadata.
• Managed Website Hosting and Digital Infrastructure — website build or migration, managed hosting with auto-SSL, contact form integration, domain and DNS management, minor content updates, uptime monitoring, and daily backups (available on Firm Infrastructure Plans; see sections 2.5–2.12 for scope and exclusions).

2.3. The specific features and capacity limits available to the Customer depend on the selected Subscription Plan. Feature availability per plan is detailed on our pricing page at mail.reg-nexus.com/pricing.

2.4. We reserve the right to modify, enhance, or discontinue specific features of the Service, provided that any material reduction in functionality applicable to the Customer's current Subscription Plan shall be communicated with no less than thirty (30) days' prior written notice.

2.5. Managed Website Hosting and Digital Infrastructure. Where the Customer subscribes to a Firm Infrastructure Plan (Foundation or Governance), the Service includes managed website hosting and digital infrastructure capabilities as described in sections 2.6 to 2.12. These provisions define the scope of included services, excluded services, and the Customer's responsibilities in relation to managed website hosting.

2.6. Included Services. The following services are included as part of a Firm Infrastructure Plan:

• initial website build from the Customer's existing website, supplied content, or design brief, or migration of an existing website to RegNexus Mail's hosting infrastructure;
• managed hosting on UK-based infrastructure with automatic SSL certificate provisioning and renewal;
• contact form integration with routing to the Customer's designated email address(es);
• domain and DNS management for the Customer's custom domain(s), including A records, MX records, and related configurations;
• minor content updates to the hosted website within the reasonable use guidelines set out in section 2.8;
• uptime monitoring with alerting;
• daily automated backups with retention periods as specified in the applicable Firm Infrastructure Plan.

2.7. Excluded Services. The following services are not included in any Firm Infrastructure Plan and, where requested, shall be quoted and charged separately:

• full website redesigns or rebuilds beyond the initial build or migration;
• creation of new pages, sections, or functionality beyond the scope of the initial build;
• search engine optimisation (SEO), digital marketing, pay-per-click advertising, or social media management;
• copywriting, content creation, or editorial services;
• branding, logo design, graphic design, or visual identity work;
• e-commerce functionality, payment processing, or online shop integration;
• custom web applications, software development, or bespoke integrations;
• domain registration fees (domain management is included; domain registration is the Customer's responsibility and charged separately where applicable).

2.8. Reasonable Use. Minor content updates included under section 2.6(e) are subject to a reasonable use guideline of approximately thirty (30) minutes of work per calendar month. Updates that exceed this guideline, or that require design changes, new page layouts, or structural modifications, shall be quoted and charged separately at our then-current rates. We shall notify the Customer before commencing any work that would exceed the reasonable use guideline.

2.9. Managed Service Model. Managed website hosting is provided as a fully managed service. The Customer does not have direct access to the underlying server, file system, FTP, or hosting control panel. All changes to hosted websites are made via the Customer's support requests or through the admin cockpit where available.

2.10. Website Availability. Managed websites hosted under a Firm Infrastructure Plan are subject to the same availability targets and service credit provisions as the core Service, as set out in section 7 of these Terms.

2.11. Website Content Responsibility. The Customer is solely responsible for the accuracy, legality, and regulatory compliance of all content displayed on its Managed Website(s). RegNexus Mail hosts and publishes content as directed by the Customer and does not review, verify, or approve content for legal or regulatory compliance.

2.12. Domain Registration. Domain management (DNS configuration, record management, and domain-to-hosting mapping) is included in all Firm Infrastructure Plans. Domain registration (the purchase or renewal of a domain name from a registrar) is separate and remains the Customer's responsibility. Where the Customer requests RegNexus Mail to register or renew a domain on its behalf, applicable registrar fees shall be charged separately.

3.1. The Service is offered exclusively on a business-to-business basis. By registering for an account, you represent and warrant that:

• you are acting on behalf of a registered business, professional firm, partnership, limited liability partnership, sole trader, or other lawful business entity;
• the individual completing the registration is at least eighteen (18) years of age and has full authority to bind the business entity to these Terms;
• the information provided during registration is accurate, complete, and current, and you shall promptly update such information should it change;
• you shall not create an account for personal, consumer, or non-commercial use.

3.2. The Customer is responsible for all activity that occurs under its account and must ensure that all Authorised Users comply with these Terms. The Customer shall maintain the confidentiality of its account credentials and shall notify us immediately upon becoming aware of any unauthorised access to or use of its account.

3.3. We reserve the right to refuse registration, suspend, or terminate any account where we reasonably believe the eligibility criteria set out in this section have not been met or where the information provided is materially inaccurate or misleading.

3.4. Where the Customer operates in a regulated sector (including, without limitation, firms authorised by the Financial Conduct Authority, the Solicitors Regulation Authority, or any other relevant UK regulatory body), the Customer acknowledges that RegNexus Mail is a technology service provider and not a regulated entity. The Customer remains solely responsible for ensuring that its use of the Service satisfies its own regulatory obligations.

4.1. Subscription Structure. The Service operates a dual billing model comprising two dimensions: (a) Staff Mailbox Plans, charged per Authorised User per month, which provide email hosting, mailbox storage, and communication compliance capabilities; and (b) Firm Infrastructure Plans, charged per organisation per month, which provide managed website hosting, domain management, and firm-level digital infrastructure. The Customer's total monthly fee is the sum of all per-user Staff Mailbox fees plus the applicable Firm Infrastructure fee (if selected).

4.2. Pricing Model. Subscription fees are structured as follows:

• Staff Mailbox Plans are charged on a per-user, per-month basis. The applicable per-user rate is determined by the Staff Mailbox Plan tier selected for each Authorised User (Essential or Professional).
• Firm Infrastructure Plans are charged on a per-organisation, per-month basis. The applicable rate is determined by the Firm Infrastructure Plan tier selected by the Customer (Foundation or Governance).
• Add-Ons are charged separately, either per user or per organisation depending on the nature of the add-on, at the rates published on our pricing page or as agreed in the applicable order form.

4.3. Billing and Payment. All payments are processed through Stripe. The Customer shall provide a valid payment method at the time of subscription and authorises us to charge the applicable fees to that payment method on a recurring basis. Fees are invoiced and payable in advance at the beginning of each billing cycle (monthly or annual, as selected by the Customer).

4.4. Auto-Renewal. Subscriptions automatically renew at the end of each billing cycle for successive periods of the same duration, unless the Customer cancels the subscription before the start of the next renewal period. Cancellation must be made through the account settings or by written notice to our support team.

4.5. Price Changes. We may adjust subscription fees from time to time. Any price increase shall take effect at the start of the next renewal period following at least thirty (30) days' prior written notice to the Customer. If the Customer does not agree with a price increase, it may cancel its subscription before the new pricing takes effect. Continued use of the Service after the effective date of a price change constitutes acceptance of the revised fees.

4.6. Taxes. All fees are quoted exclusive of value added tax (VAT) and any other applicable taxes, duties, or levies, which shall be payable by the Customer in addition to the subscription fees, where applicable.

4.7. Late Payment. If any invoice remains unpaid for more than fourteen (14) days after its due date, we may (without prejudice to any other rights or remedies): (a) charge interest on the outstanding amount at the rate of 4% per annum above the Bank of England base rate, calculated on a daily basis from the due date until payment is received; (b) suspend the Customer's access to the Service until all outstanding fees have been paid in full; and (c) exercise our rights under the Late Payment of Commercial Debts (Interest) Act 1998.

4.8. Refunds. Subscription fees are non-refundable except where required by applicable law or where expressly agreed in writing by RegNexus Mail. No refunds shall be issued for partial billing periods, unused features, or early termination by the Customer.

4.9. Plan Changes. The Customer may upgrade or downgrade either its Staff Mailbox Plans or its Firm Infrastructure Plan independently. Upgrades take effect immediately, and the Customer shall be charged the pro-rated difference for the remainder of the current billing cycle. Downgrades take effect at the start of the next billing cycle. Features unavailable on the downgraded plan will become inaccessible at that time, and the Customer is responsible for exporting or migrating any data associated with those features before the downgrade takes effect. Where the Customer downgrades its Firm Infrastructure Plan, any managed websites or custom domains exceeding the limits of the new plan must be removed or migrated before the downgrade takes effect; we shall provide reasonable notice and assistance in such cases.

5.1. The Customer and its Authorised Users shall use the Service solely for lawful business purposes and in accordance with these Terms. The Customer shall not, and shall ensure that its Authorised Users do not, use the Service to:

• send, distribute, or facilitate the transmission of unsolicited bulk email, spam, or any form of unsolicited commercial communication;
• send, store, or distribute any content that is unlawful, harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable under the laws of England and Wales or any other applicable jurisdiction;
• transmit any material that infringes the intellectual property rights, privacy rights, or other proprietary rights of any third party;
• distribute malware, viruses, trojan horses, worms, ransomware, or any other malicious or destructive code;
• engage in phishing, spoofing, or any form of fraudulent or deceptive email communication;
• exceed the storage quotas, sending limits, or other usage limits associated with the Customer's Subscription Plan;
• attempt to gain unauthorised access to any part of the Service, other customer accounts, or any systems or networks connected to the Service;
• use the Service in a manner that could damage, disable, overburden, or impair the Service or interfere with any other party's use of the Service;
• resell, sublicense, or otherwise make the Service available to third parties except to the extent expressly permitted under the Customer's Subscription Plan;
• use the Service for any purpose that would violate applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

5.2. Email Compliance. The Customer shall comply with all applicable laws and regulations governing electronic communications, including but not limited to the Privacy and Electronic Communications Regulations 2003 (PECR), the EU ePrivacy Directive (where applicable), the CAN-SPAM Act (where the Customer sends emails to recipients in the United States), and any other applicable anti-spam and electronic marketing legislation.

5.3. Enforcement. We reserve the right to investigate any suspected violation of this section and to take appropriate action, including but not limited to issuing warnings, suspending the Customer's account, throttling email sending capabilities, or terminating the Customer's subscription. Where we reasonably determine that the Customer's use of the Service poses an immediate risk to the integrity, security, or reputation of the platform, we may take immediate action without prior notice.

5.4. Reporting. The Customer shall promptly notify us of any suspected or actual misuse of the Service by its Authorised Users, or any security incident or breach affecting the Customer's account or data.

6.1. Data Protection Legislation. Both parties shall comply with all applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any successor legislation. For the purposes of this section, the terms “controller”, “processor”, “data subject”, “personal data”, and “processing” shall have the meanings given to them in the UK GDPR.

6.2. Roles. Where the Customer uses the Service to process personal data, the Customer shall act as the controller and RegNexus Mail shall act as the processor. We shall process personal data only in accordance with the Customer's documented instructions and for the purposes of providing the Service.

6.3. Data Processing Agreement. The parties shall enter into a Data Processing Agreement (“DPA”) that complies with Article 28 of the UK GDPR. The DPA shall form part of these Terms and shall set out the subject matter, duration, nature, and purpose of the processing, the types of personal data processed, and the categories of data subjects. Where no separate DPA has been executed, the terms of processing set out in our Privacy Policy shall apply.

6.4. Data Location. Customer Data is processed and stored in the United Kingdom using UK-based data centre infrastructure. We shall not transfer Customer Data outside the United Kingdom without the Customer's prior written consent, except where such transfer is necessary for the provision of the Service and appropriate safeguards are in place in accordance with Chapter V of the UK GDPR.

6.5. Security. We shall implement and maintain appropriate technical and organisational measures to protect Customer Data against unauthorised or unlawful processing, accidental loss, destruction, or damage. Such measures shall include, without limitation, encryption in transit (TLS 1.3) and at rest (AES-256), multi-tenant data isolation, access controls, and regular security assessments.

6.6. Privacy Policy. Our collection and use of personal data is governed by our Privacy Policy, available at mail.reg-nexus.com/privacy-policy. By using the Service, the Customer acknowledges and agrees to the practices described in the Privacy Policy.

6.7. Data Breach Notification. In the event of a personal data breach (as defined in the UK GDPR) affecting Customer Data, we shall notify the Customer without undue delay and in any event within seventy-two (72) hours of becoming aware of the breach. The notification shall include, to the extent available, a description of the nature of the breach, the categories and approximate number of data subjects and records concerned, the likely consequences, and the measures taken or proposed to address the breach.

7.1. Uptime Targets. We shall use commercially reasonable efforts to maintain the availability of the Service in accordance with the following uptime targets, measured on a calendar month basis:

7.2. Exclusions. The uptime targets set out in section 7.1 do not apply to any period of unavailability resulting from:

• scheduled maintenance, provided that we give at least twenty-four (24) hours' prior notice of planned maintenance windows and use commercially reasonable efforts to schedule maintenance during off-peak hours (between 00:00 and 06:00 GMT);
• emergency maintenance required to address critical security vulnerabilities, data integrity issues, or other urgent operational matters;
• actions or omissions of the Customer, its Authorised Users, or any third party acting on the Customer's behalf;
• failures of third-party services, infrastructure, or internet connectivity beyond our reasonable control, including DNS propagation delays, upstream provider outages, and third-party API unavailability;
• force majeure events as described in section 14 of these Terms;
• the Customer's use of the Service in a manner not in accordance with these Terms or the applicable documentation.

7.3. Service Credits. If the Service fails to meet the applicable uptime target in any calendar month (excluding the exclusions set out in section 7.2), the Customer may request a service credit by submitting a written claim within thirty (30) days of the end of the affected month. Service credits shall be calculated as follows: (a) where monthly uptime falls between 99.0% and the applicable target, a credit of 10% of the monthly fees for the affected month; (b) where monthly uptime falls between 95.0% and 99.0%, a credit of 25% of the monthly fees; (c) where monthly uptime falls below 95.0%, a credit of 50% of the monthly fees. Service credits are the Customer's sole and exclusive remedy for any failure to meet the uptime targets and shall be applied as a credit against future invoices. Service credits shall not exceed 50% of the monthly fees in any given month and are not redeemable for cash.

7.4. Support. Support response times and channels vary by Subscription Plan, as detailed on our pricing page. All support requests shall be submitted through the platform's ticketing system or by email to our designated support address.

8.1. Platform IP. All intellectual property rights in and to the Service, including but not limited to the software, source code, object code, algorithms, user interface designs, documentation, APIs, database schemas, trademarks, logos, trade names, and all related materials, are and shall remain the exclusive property of RegNexus Mail or its licensors. Nothing in these Terms grants the Customer any right, title, or interest in such intellectual property except the limited right to use the Service during the Subscription Period in accordance with these Terms.

8.2. Customer Data Ownership. The Customer retains all right, title, and interest in and to its Customer Data, including all email content, attachments, documents, and business data processed through or stored within the Service. RegNexus Mail acquires no ownership rights over Customer Data by virtue of providing the Service.

8.3. Limited Licence to Customer Data. The Customer grants RegNexus Mail a non-exclusive, royalty-free, worldwide licence to use, process, store, transmit, and display Customer Data solely to the extent necessary to provide the Service, comply with applicable law, and enforce these Terms. This licence terminates upon the expiry or termination of the Customer's subscription, subject to any retention obligations under applicable law.

8.4. Feedback. If the Customer provides suggestions, enhancement requests, recommendations, or other feedback relating to the Service (“Feedback”), we may use, incorporate, and otherwise exploit such Feedback without restriction, obligation, or compensation. The Customer hereby assigns to RegNexus Mail all right, title, and interest in and to any such Feedback.

8.5. Restrictions. The Customer shall not, and shall not permit any Authorised User or third party to: (a) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service; (b) modify, adapt, translate, or create derivative works based on the Service; (c) copy, reproduce, distribute, or publicly display any part of the Service; (d) remove, alter, or obscure any proprietary notices, labels, or markings on or within the Service.

9.1. Each party (“Receiving Party”) shall hold in confidence all information received from the other party (“Disclosing Party”) that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure (“Confidential Information”).

9.2. The Receiving Party shall: (a) use the Disclosing Party's Confidential Information solely for the purpose of exercising its rights and performing its obligations under these Terms; (b) not disclose such Confidential Information to any third party without the Disclosing Party's prior written consent; and (c) protect such Confidential Information with at least the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care.

9.3. The obligations of confidentiality shall not apply to information that: (a) is or becomes publicly available through no fault of the Receiving Party; (b) was known to the Receiving Party prior to disclosure, without restriction; (c) is independently developed by the Receiving Party without reference to the Disclosing Party's Confidential Information; or (d) is disclosed pursuant to a legal requirement, court order, or regulatory demand, provided that the Receiving Party gives the Disclosing Party prompt notice (to the extent legally permitted) and cooperates with any effort to obtain protective treatment.

10.1. Exclusion of Certain Liabilities. To the maximum extent permitted by applicable law, neither party shall be liable to the other for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, loss of revenue, loss of business, loss of anticipated savings, loss of data (except as specifically provided in section 12), loss of goodwill, or business interruption, howsoever caused and whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, even if the party has been advised of the possibility of such damages.

10.2. Liability Cap. Subject to section 10.4, the aggregate liability of RegNexus Mail to the Customer under or in connection with these Terms, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total fees paid or payable by the Customer to RegNexus Mail in the twelve (12) months immediately preceding the event giving rise to the claim.

10.3. Customer Liability Cap. Subject to section 10.4, the aggregate liability of the Customer to RegNexus Mail under or in connection with these Terms shall not exceed the total fees paid or payable by the Customer in the twelve (12) months immediately preceding the event giving rise to the claim.

10.4. Unlimited Liability. Nothing in these Terms shall exclude or limit either party's liability for: (a) death or personal injury caused by its negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded or limited by applicable law; or (d) the Customer's obligation to pay the fees due under these Terms.

10.5. Acknowledgement. The Customer acknowledges that: (a) these Terms allocate risk between the parties in a manner that is reflected in the subscription fees; (b) the limitations and exclusions set out in this section are reasonable having regard to the nature and scope of the Service; and (c) the Service is provided for business use and the Customer has not relied upon any representation, warranty, or statement that is not expressly set out in these Terms.

11.1. RegNexus Mail warrants that: (a) it has the right and authority to enter into these Terms and to provide the Service; (b) the Service shall be provided with reasonable skill and care and in a professional manner consistent with generally accepted industry standards; and (c) the Service shall materially conform to the descriptions and functionality set out on our website and in any applicable order form.

11.2. The Customer warrants that: (a) it has the right and authority to enter into these Terms; (b) it has obtained all necessary consents and authorisations to use the Service and to process any personal data through the Service; and (c) its use of the Service shall comply with all applicable laws, regulations, and industry codes of practice.

11.3. Disclaimer. Except as expressly set out in these Terms, the Service is provided “as is” and “as available”. To the maximum extent permitted by applicable law, RegNexus Mail disclaims all warranties, conditions, and representations of any kind, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, satisfactory quality, and non-infringement. RegNexus Mail does not warrant that the Service will be uninterrupted, error-free, or free from harmful components, or that defects will be corrected within any specific timeframe.

11.4. No advice or information, whether oral or written, obtained by the Customer from RegNexus Mail or through the Service shall create any warranty not expressly stated in these Terms.

12.1. Termination for Convenience. Either party may terminate the Customer's subscription by providing at least thirty (30) days' prior written notice to the other party. Termination shall take effect at the end of the then-current billing cycle following the expiry of the notice period.

12.2. Termination for Cause. Either party may terminate these Terms immediately by written notice if: (a) the other party commits a material breach of these Terms and (where the breach is remediable) fails to remedy such breach within fourteen (14) days of receiving written notice requiring it to do so; (b) the other party becomes insolvent, enters into administration, has a receiver or administrative receiver appointed over all or any part of its assets, enters into any arrangement or composition with its creditors, or ceases or threatens to cease to carry on business.

12.3. Immediate Termination. We may terminate or suspend the Customer's access to the Service immediately and without notice if: (a) the Customer's use of the Service poses an immediate threat to the security, integrity, or availability of the platform; (b) continued provision of the Service to the Customer would cause us to violate applicable law; or (c) the Customer fails to pay any undisputed fees within thirty (30) days of their due date.

12.4. Data Export. Upon termination or expiry of the Customer's subscription, the Customer shall have a period of thirty (30) days during which it may export its Customer Data from the Service using the available export tools. We shall make commercially reasonable efforts to assist the Customer with data export upon request. Data export may include email messages (in industry-standard formats), documents from the document vault, audit logs, and configuration data.

12.5. Data Deletion. Following the expiry of the thirty (30) day data export period described in section 12.4, we shall delete all Customer Data from our active systems within a reasonable timeframe. Customer Data may be retained in encrypted backup systems for a further period not exceeding ninety (90) days, after which it shall be permanently deleted. Where we are required by applicable law, regulation, or court order to retain certain data beyond these periods, we shall inform the Customer and continue to protect such data in accordance with these Terms and our Privacy Policy.

12.6. Effect of Termination. Upon termination: (a) all rights granted to the Customer under these Terms shall immediately cease; (b) the Customer shall immediately cease all use of the Service; (c) any fees owed by the Customer for the period up to and including the effective date of termination shall remain payable; and (d) the provisions of sections 6, 8, 9, 10, 11, 13, and 15 shall survive termination.

13.1. The Customer shall indemnify, defend, and hold harmless RegNexus Mail and its directors, officers, employees, and agents from and against all claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) the Customer's breach of these Terms; (b) the Customer's or its Authorised Users' misuse of the Service; (c) any content transmitted, stored, or processed through the Service by or on behalf of the Customer; (d) any claim that the Customer's use of the Service infringes the rights of a third party; or (e) any breach of applicable law by the Customer or its Authorised Users.

13.2. RegNexus Mail shall indemnify, defend, and hold harmless the Customer from and against all claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of any third-party claim that the Service, as provided by RegNexus Mail and used by the Customer in accordance with these Terms, infringes the intellectual property rights of that third party in the United Kingdom. This indemnity shall not apply where the infringement arises from: (a) the Customer's modification of the Service; (b) the Customer's use of the Service in combination with products, services, or materials not provided by RegNexus Mail; or (c) the Customer's use of the Service in a manner not contemplated by these Terms or the applicable documentation.

14.1. Neither party shall be liable for any failure or delay in performing its obligations under these Terms (other than the Customer's obligation to pay fees) to the extent that such failure or delay results from circumstances beyond the affected party's reasonable control, including but not limited to acts of God, natural disasters, epidemics, pandemics, war, terrorism, civil unrest, government action, power failures, internet or telecommunications failures, fire, flood, or cyberattacks of a nature and scale that could not reasonably have been anticipated or mitigated (“Force Majeure Event”).

14.2. The affected party shall: (a) notify the other party promptly of the Force Majeure Event and its expected duration; (b) use all reasonable efforts to mitigate the effect of the Force Majeure Event; and (c) resume performance as soon as reasonably practicable after the Force Majeure Event ceases.

14.3. If a Force Majeure Event continues for a period exceeding sixty (60) days, either party may terminate these Terms upon written notice to the other party.

15.1. These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.

15.2. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms or their subject matter or formation.

16.1. Good Faith Negotiation. In the event of any dispute, controversy, or claim arising out of or relating to these Terms (“Dispute”), the parties shall first attempt to resolve the Dispute through good faith negotiation. Either party may initiate this process by providing written notice to the other party describing the nature of the Dispute. The parties shall use reasonable efforts to resolve the Dispute within thirty (30) days of receipt of such notice through direct discussions between representatives with authority to settle the matter.

16.2. Mediation. If the Dispute is not resolved through good faith negotiation within the thirty (30) day period specified in section 16.1, either party may refer the Dispute to mediation in accordance with the Centre for Effective Dispute Resolution (“CEDR”) Model Mediation Procedure, or such other mediation rules as the parties may agree. The mediation shall take place in London, England. The costs of mediation shall be borne equally by the parties, unless the mediator directs otherwise.

16.3. Litigation. If the Dispute is not resolved through mediation within sixty (60) days of the mediation referral (or such longer period as the parties may agree), either party may commence proceedings in the courts of England and Wales in accordance with section 15.2. Nothing in this section 16 shall prevent either party from seeking urgent interim or injunctive relief from the courts at any time.

17.1. We may update or modify these Terms from time to time to reflect changes in the Service, applicable law, or our business practices. Where we make material changes to these Terms, we shall provide the Customer with at least thirty (30) days' prior written notice by email to the address associated with the Customer's account and by posting the updated Terms on our website.

17.2. The updated Terms shall take effect on the date specified in the notice. The Customer's continued use of the Service after the effective date of the updated Terms constitutes acceptance of the revised Terms. If the Customer does not agree with the updated Terms, it may terminate its subscription in accordance with section 12.1 before the updated Terms take effect.

17.3. Non-material changes, such as corrections of typographical errors or clarifications that do not alter the substance of the Terms, may be made without prior notice. We encourage the Customer to review these Terms periodically.

18.1. Entire Agreement. These Terms, together with the Privacy Policy, any applicable Data Processing Agreement, and any order form or service agreement entered into between the parties, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior or contemporaneous agreements, understandings, negotiations, and discussions, whether oral or written.

18.2. Severability. If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, and the remaining provisions shall continue in full force and effect.

18.3. Waiver. No failure or delay by either party in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy, nor shall any single or partial exercise of any such right, power, or remedy preclude any other or further exercise thereof or the exercise of any other right, power, or remedy.

18.4. Assignment. The Customer shall not assign, transfer, or delegate its rights or obligations under these Terms, in whole or in part, without our prior written consent. We may assign these Terms or any of our rights or obligations hereunder to any affiliate or in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of our assets, provided that the assignee agrees to be bound by these Terms.

18.5. Third-Party Rights. These Terms do not confer any rights on any person or party (other than the parties to these Terms and, where applicable, their successors and permitted assigns) pursuant to the Contracts (Rights of Third Parties) Act 1999 or otherwise.

18.6. Notices. All notices required or permitted under these Terms shall be in writing and shall be deemed to have been duly given: (a) when delivered personally; (b) when sent by email (with confirmation of receipt); or (c) three (3) business days after being sent by recorded delivery post. Notices to RegNexus Mail shall be sent to the address or email specified on our website. Notices to the Customer shall be sent to the address or email associated with the Customer's account.

18.7. Independent Contractors. The relationship between RegNexus Mail and the Customer is that of independent contractors. Nothing in these Terms shall be construed to create a partnership, joint venture, agency, or employment relationship between the parties.